Common Questions
Frequently asked questions
General
1. What is Tapplify?
1. What is Tapplify?
2. Who is Tapplify for?
2. Who is Tapplify for?
Do guests need to download an app?
Do guests need to download an app?
How does Tapplify help hosts?
How does Tapplify help hosts?
Does Tapplify replace a printed house manual?
Does Tapplify replace a printed house manual?
Does Tapplify work with Airbnb, Vrbo, and Booking.com?
Does Tapplify work with Airbnb, Vrbo, and Booking.com?
AI Concierge
What is the AI Concierge?
What is the AI Concierge?
How does the AI Concierge work?
How does the AI Concierge work?
Can I control what the AI Concierge knows?
Can I control what the AI Concierge knows?
Can the AI Concierge help reduce repetitive messages?
Can the AI Concierge help reduce repetitive messages?
What kind of questions can the AI Concierge answer?
What kind of questions can the AI Concierge answer?
Can the AI Concierge answer in different languages?
Can the AI Concierge answer in different languages?
Does the AI Concierge replace the host?
Does the AI Concierge replace the host?
Using Tapplify
How do guests use Tapplify?
How do guests use Tapplify?
What can I add to my Tapplify page?
What can I add to my Tapplify page?
Can I customize the guest page?
Can I customize the guest page?
Can I update my property information after setup?
Can I update my property information after setup?
Can I use Tapplify for multiple properties?
Can I use Tapplify for multiple properties?
Can guests access Wi-Fi through Tapplify?
Can guests access Wi-Fi through Tapplify?
Can I add videos or tutorials?
Can I add videos or tutorials?
Hardware & Installation
What is the Tapplify Smart Access Point?
What is the Tapplify Smart Access Point?
What are Mini Tapps?
What are Mini Tapps?
How are Mini Tapps different from the main device?
How are Mini Tapps different from the main device?
Where should I install the Smart Access Point?
Where should I install the Smart Access Point?
Where should I install Mini Tapps?
Where should I install Mini Tapps?
Does Tapplify require batteries or power?
Does Tapplify require batteries or power?
What if a guest’s phone does not support NFC?
What if a guest’s phone does not support NFC?
Account, Billing & Data
Do I need an account to use Tapplify?
Do I need an account to use Tapplify?
Can I manage more than one property from my account?
Can I manage more than one property from my account?
Can I duplicate a property page?
Can I duplicate a property page?
Can I cancel my subscription?
Can I cancel my subscription?
Where should I install Mini Tapps?
Where should I install Mini Tapps?
What happens if I cancel my subscription?
What happens if I cancel my subscription?
Is guest information collected?
Is guest information collected?
Can I edit or remove my property data?
Can I edit or remove my property data?
Troubleshooting
What if the tap does not work?
What if the tap does not work?
What if the QR code does not scan?
What if the QR code does not scan?
What if a guest cannot access the page?
What if a guest cannot access the page?
What if the AI Concierge gives an incomplete answer?
What if the AI Concierge gives an incomplete answer?
What if I need to move the device to another location?
What if I need to move the device to another location?
What if I have a problem setting up Tapplify?
What if I have a problem setting up Tapplify?